Hello. Thank you for coming to JustAnswer.
Sorry for the delay and thank you for your patience. My name is Michael. I will be helping you with your question today.
Please let me know if there as any additional information that you think might be pertinent to your question. If I don't hear back from you, I'll provide the best answer I can based on the information you've given so far. You will still be able to reply with additional information or questions at any point during our conversation, and I'll revise the my answer accordingly.
My first suggestion would be to initiate a self test of the scanner. To do that, please follow these steps.
Please let me know your rresult and we can continue from there.
First user will need to turn the unit off by pressing the on/off switch.
Unplug the USB cable.
Press and hold the Scan button while turning the scanner on.
During a successful base unit self-test, the scanner will do the following:
The scanning lamp will light up.
The carriage will continuously move the full length of the scanning bed.
To end the test, turn the unit off.
If the base unit self-test results were as described above, then the test was successful.