Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Is your Ricoh Aficio on a networked connection? (Such a printer usually is. But I have to ask.)
If it is, and if there is a problem with the connection, then you may have an unreliable router if you also have an unreliable internet connection.
Or you may have an unstable network card on your computer.
Or if there are more than one computer printing to the Ricoh, then either
1. if the problem is common to all the computers, your Ricoh's network facility may be unreliable or (nearly) 'broken'.
2. if the problem only shows up with one computer, then that computer is where the fault is, that needs fixing
3. if there are a great many computers and they all see or have the problem with the Ricoh's connection, then the printer may be overloaded with print jobs... but let me know more about the circumstances, what the error message or messages associated with the problem is or are, etc. And I will advise you further.
I think you may be stressing the connection too much, by 'switching USB' cables/connections/ports-on-computers.
That's not a normal way of networking a printer. And, it can transfer static discharge into the printer's port, if not the computer's ports also.
And, are the USB cables involved, very long? if longer than 6 feet, USB cables that long can produce unstable results.
Can you now, get the printer to respond or print, from either computer?
When the connection failed, how did you previously get it working again?
I advise using a PL5 or PL6 driver.
Or a Mini Master driver, if there is one offered for this printer model.
And of course, use a driver for the exact model you have, and the exact version of Windows you have on the computer.
As for the drivers, I can tell the selected one is, at least, the right model.
I'd advise not printing to anything 'unspecified'... but since the label is not a printer and the label is different from the one you use, I advise you to select the Unspecified entry there, only, and then Delete it.
If you're using a 9 foot long USB cable, be advised that with printers, that often causes problems (but some older printers are supplied with a longer cable, as some manufacturers don't see this as a problem.)
Also networking the printer to two computers this way is bound to cause problems eventually, possibly permanent expensive problems requiring repairs, for reasons I previously explained briefly.
Yes, most likely you can. But, I have to know first, what Windows version is on your computer?
OK. Is it the 32-bit, or the 64-bit, version of Windows 10 ?
If you aren't sure... go to
System and Security
and look for the System Type mentioned.
OK. Let me know, at your convenience, and we will continue with the case then.
That's 64-bit for sure. Thanks.
is where to download the Windows 10 64-bit drivers. The one you want would be the PCL6, or the PCL5e if you feel conservative.
Be sure to first, before installing the new driver, disconnect from the USB connection to the printer, then go to
Control Panel - Devices and Printers
and select the icon there for the printer, then Del / Delete it.
*Then* go to the downloaded driver, and install it.
OK, and let me know how it goes, at your convenient leisure. Thanks.