Hello. Thank you for coming to JustAnswer.
Sorry for the delay and thank you for your patience. My name is Michael. I will be helping you with your question today.
Please let me know if there as any additional information that you think might be pertinent to your question. If I don't hear back from you, I'll provide the best answer I can based on the information you've given so far. You will still be able to reply with additional information or questions at any point during our conversation, and I'll revise the my answer accordingly.
Jerry, have you already tried replacing the batteries in the remote? That is the first thing I would suggest trying.
Do you have the exact model number of the remote/pointer?
Thank you for the additional information. You can reset and re-pair the remote by following the instructions on the page at the following url: