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Michael Hannigan
Michael Hannigan, Technician
Category: Office Equipment
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Experience:  25+ Years of Experience in Computers and Electronics. Office Equipment Expert.
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I have a RICOH GX e7700N showing an error message of 978?

Customer Question

I have a RICOH GX e7700N showing an error message of 978?
What does this code mean?
Can it be reset?
Submitted: 1 year ago.
Category: Office Equipment
Expert:  Michael Hannigan replied 1 year ago.

Hello. Thank you for coming to JustAnswer.

Sorry for the delay and thank you for your patience. My name is Michael. I will be helping you with your question today.

Please let me know if there as any additional information that you think might be pertinent to your question. If I don't hear back from you, I'll provide the best answer I can based on the information you've given so far. You will still be able to reply with additional information or questions at any point during our conversation, and I'll revise the my answer accordingly.

Expert:  Michael Hannigan replied 1 year ago.

978 is a left Ink Sump Full meaning the left ink sump on the left side of the printer is full. Note: A software counter monitors the usage of the ink sump. There are no sensors associated with the ink sump, so it may not actually be full.

1. Cycle printer on / off check result.

2. Push [Menu], select "List / Test Print" then push [#Enter] to print the System Summary.

3. Check the Total Counter reading of the System Summary.

4. Replace the left ink sump if necessary.

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