I am the person that will be helping you today.
May I ask which version of Windows you are using on the Thinkpad?
I will be standing by.
Thank you for the update. May I start a remote screen sharing session with you so that I can better help you resolve this problem? When the remote begins, a chat window will appear that we can use to communicate with each other.
Okay. May I start a remote session with you on the laptop?
If it is setup via the network, you just have to be on the same network as it.
If you wish to use it via the usb connect, you will need to connect it via usb and be online. If you wish to connect to it via the network, you will need to have the laptop on the same network as the copier and online.
May I ask what your last message means?