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Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 464
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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I bought a used Xerox 7545 copier thinking I could used it

Customer Question

I bought a used Xerox 7545 copier thinking I could used it with my laptop Thinkpad and so I downloaded the driver but it still will not work
Submitted: 10 months ago.
Category: Office Equipment
Expert:  Jason Jones replied 10 months ago.

Hello,

I am the person that will be helping you today.

May I ask which version of Windows you are using on the Thinkpad?

I will be standing by.

Thank you,
Jason

Customer: replied 10 months ago.
Windows 10
Expert:  Jason Jones replied 10 months ago.

Thank you for the update. May I start a remote screen sharing session with you so that I can better help you resolve this problem? When the remote begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 10 months ago.
I am on my I pad not the laptop
Expert:  Jason Jones replied 10 months ago.

Okay. May I start a remote session with you on the laptop?

Customer: replied 10 months ago.
I am not at the copier do I need to be
Expert:  Jason Jones replied 10 months ago.

If it is setup via the network, you just have to be on the same network as it.

Customer: replied 10 months ago.
Do I need to get the laptop online and hook it to the copier
Expert:  Jason Jones replied 10 months ago.

If you wish to use it via the usb connect, you will need to connect it via usb and be online. If you wish to connect to it via the network, you will need to have the laptop on the same network as the copier and online.

Customer: replied 10 months ago.
Cancel me out
Expert:  Jason Jones replied 9 months ago.

Hello,

May I ask what your last message means?

- Jason

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