How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nathan Your Own Question

Nathan
Nathan, Engineer
Category: Office Equipment
Satisfied Customers: 20505
Experience:  Owner of IT consulting/services company.
59725966
Type Your Office Equipment Question Here...
Nathan is online now
A new question is answered every 9 seconds

The fax won't send because it says the line is always busy,

Customer Question

The fax won't send because it says the line is always busy, and I know for sure they aren't. Have I got it on a wrong setting? Thanks for your help.
Submitted: 10 months ago.
Category: Office Equipment
Expert:  Nathan replied 10 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Marcia.

What is the make/model of the fax system?

Are you able to receive faxes?

Customer: replied 10 months ago.
Thanks for your help, Nathan.
It's Brother 4100e. 4 or 5 years old but not used strenuously. Could it be my carrier, Comcast?
I don't normally receive faxes so send me one. (###) ###-####
Let's both hope this is a simple fix, lol!
Expert:  Nathan replied 10 months ago.

I can't send you one directly, I don't have a fax machine handy at the moment, sorry.

Chances are this is a comcast issue though, faxing does not work well (or at all) over digital (cable) phone lines, they were not designed to support analog devices like fax machines.

First, make sure the cord from the wall/phone jack to the brother is on the #1 (line) port, not the #2 (ext/tad) port.

Next, go into the fax settings menu, under compatibility mode, and set it to VOIP mode, then try to fax again.

Expert:  Nathan replied 10 months ago.

You can send a test fax to(###) ###-####and it will send an automated reply fax back.

Customer: replied 10 months ago.
Nathan, sorry for the delay. I checked the line input and it's ok. I'll have to find the instruction book to figure out about the VOIP mode. I'll let you know what happens when I have time to fiddle with it again. Thanks
Expert:  Nathan replied 10 months ago.

You may actually not see it as VOIP, but look for a setting for basic, or if you don't see that, set the transmit speed to the lowest option, disable error control ECM, and/or turn on "overseas" mode.

Related Office Equipment Questions