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Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 464
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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Having problem with my printer. not scanning and also when I

Customer Question

Hi, having problem with my printer. not scanning and also when I go to print documents it only print couple of pages and then I have the printer print few pages at a time.
Submitted: 10 months ago.
Category: Office Equipment
Expert:  Benimur replied 10 months ago.

Hi Michael and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, is this a fresh / new install? Or has it been used successfully before and this issue recent?

What is the Operating System of the computer it is connected to? ...and how is it connected using what kind of cable(s) please?

Even if "...wont scan...", would it "COPY" as expected?

Customer: replied 10 months ago.
Hi, copy fine, when connected directly to my pc and it prints but documents only printing a few pages at a time then I need to choose to print 3-5 pages at a time and need to reset printer, and now wont scan.
Customer: replied 10 months ago.
You guys fix my print before, when I move to a new office problem started
Customer: replied 10 months ago.
I think its just printer settings, and it seems to default to fax, and I have to keep changing it to doc
Customer: replied 10 months ago.
hi, you still there?
Expert:  Benimur replied 10 months ago.

Tried a search of your "...fix my print before..." Unfortunately, it would not show.

Still, let's try the basics first; have you tried another USB port of your computer? ...another USB cable? check that there is only 1 instance of the Canon Color imageCLASS MF8280Cw installed in your computer? Or perhaps better yet, have you tried deleting previous installation including drivers and start fresh/new install?

Customer: replied 10 months ago.
If we can do screen share you can set the settings to work.
Customer: replied 10 months ago.
Cable is good
Customer: replied 10 months ago.
sure live phone call works for me
Customer: replied 10 months ago.
drivers good, it prints but only few pages of large document and scan issues
Customer: replied 10 months ago.
are your ready to get this done now
Expert:  Benimur replied 10 months ago.

I am currently mobile and located in another region hence neither would work.

Would you perhaps prefer another site member for a second opinion/alternate approach to your concern?

Customer: replied 10 months ago.
look you cant help you need to be at computer, don't waste my time. I need service now, I leave in 15 min
Expert:  Benimur replied 10 months ago.

Good luck.

Question would be re-opened as I would rather opt out.

Customer: replied 10 months ago.
now what?

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