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littlerusty2005
littlerusty2005, Customer Service
Category: Office Equipment
Satisfied Customers: 5540
Experience:  Printers and copiers, fax machine expert
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Magdi I called yesterday and we do not have tcr to select

Customer Question

Customer: magdi I called yesterday and we do not have tcr to select
JA: Thanks. Can you give me any more details about your issue?
Customer: code 6702 show when we send file to print to the fiery
JA: OK got it. Last thing — Computer technicians generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 11 months ago.
Category: Office Equipment
Expert:  AnserGuy81 replied 11 months ago.

Hello and welcome to Justanswer, my name is ***** ***** I will do my best to assist you.

Can you verify the full name brand and model of the device that you are having issues with?

Thank you for your response,

Dustin S.

Customer: replied 11 months ago.
magdi gendi
KONIKA minolta bizhub pro c6501
Customer: replied 11 months ago.
call
Customer: replied 11 months ago.
i jave the code c6702 how to fix it
Expert:  AnserGuy81 replied 11 months ago.

Before I , or anyone else calls. I need more information about the specific issue you are having, so that the person with the right skillset can assist you.

And considering that this device falls under office equipment, I have to opt out and switch you to the correct category.

Customer: replied 11 months ago.
what is the step to do
Customer: replied 11 months ago.
do you ha an answer
Expert:  littlerusty2005 replied 10 months ago.

Hello, my name is Rusty. Sorry to keep you waiting, this isn't always an easy fix. Here are some steps to take:

Starting with the copier OFF

1. Turn ON the main power switch (SW1).
2. With the Utility/Counter key pressed, turn ON the power switch (SW2).
3. Press [Trouble reset] to release a trouble with [OK] displayed.
4. Turn OFF and ON the power switch (SW2).

Error C-6702

AGC abnormality.
AGC counter overflow

Involved parts:
CCD board (CCDB)
Exposure lamp (L1)
L1 inverter (L1 INVVB)
Scanner motor (M2)
Overall control board (OACB)

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