Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you tell me a bit more about the problem please:1) Is this a dedicated fax line, or a shared voice/fax line?2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)3) Do you have dsl service on the same line?4) Any trouble receiving on this machine?
What specifically happens when you try these certain numbers? Any particular error/code?
When you fax successfully to those same ones from another machine, is that other machine on the same comcast line? Or elsewhere?
The issue is that she probably has a real phone line at work. What you have is a digital line through the cable company, which doesn't work well (or often at all) with faxes, which are analog and have to be converted back and forth twice or more send.
Chances are the people you're having trouble with are on a digital line too, compounding the problem.Go into the fax settings menu and disable error correction and set the modem speed (tx speed) to the lowest possible option. These 2 adjustments should allow it to work even with the poor digital line conditions.
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