How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 10293
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
13568747
Type Your Office Equipment Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I have xerox dc250 with fiery can't print anything direct to

Customer Question

Customer: hi i have xerox dc250 with fiery can't print anything direct to the printer
JA: Thanks. Can you give me any more details about your issue?
Customer: fiery saying 60 which normaly says 00
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Printers Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: ok how do you make the payment but did you understand what i mean fiery should be normaly 00 but now it 60 on fiery screen
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Office Equipment
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

That code on the Fiery is an error code, if it is anything other than '00'.

The thing to do is to first check the DIP switches on the back of the Fiery server, then restart the machines. In detail:

First, look at the back of the Fiery box:

http://www.support.xerox.com/srvs/images/DocuColor250/doc250-fiery-dip-sw.jpg

the DIP switches below the LED indicator, on the back, where that image shows them to be, should be all in the *down* position.

Then, you should turn Off the Fiery and the DocuColor.

Wait at least 5 minutes.

Then, after at least that much time, turn On the DocuColor and the Fiery.