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Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 10472
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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ColorQube 8570 error 91,721,00:6878

Customer Question

ColorQube 8570 error 91,721,00:6878
Submitted: 1 year ago.
Category: Office Equipment
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

That is listed as a 'printhead tilt fault'.

Turn Off the power, wait 2 to 5 or more minutes, then turn the printer On again, and wait a bit to see if the error is cleared.

After that, if the error persists, you might want to remove the waste ink tray, and check for spilled ink.

The waste tray, labeled as 'B', is located under a hatch on the right side of the printer, as shown:

http://www.support.xerox.com/srvs/images/cq8570/CQ8570-rt-side-door-open.jpg

Pull the waste tray ('B') completely out of the printer. Check inside the printer for spilled ink. Spilled ink inside the printer will interfere with operation, and requires (in this sort of case) a Service Call on the problem, unfortunately.