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Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 464
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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How do I scan a document to send to an email address? I have

Customer Question

How do I scan a document to send to an email address? I have never done it before. I have a Pixma MX882 and an old Apple desk top computer with a snow leopard system. Do I have to download a new application?
Carl Marquette
Submitted: 11 months ago.
Category: Office Equipment
Expert:  Jason Jones replied 11 months ago.

Hello,

I am the person that will be helping you today.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

Customer: replied 11 months ago.
usb
Customer: replied 11 months ago.
I use usb connections
Customer: replied 11 months ago.
I see that I have been charged for an answer, but I have not received it. When I press the answer button, all I get is the question and my answers to your requests for further information. WHERE IS THE ANSWER?
Expert:  Jason Jones replied 11 months ago.

Thank you for the update.

May I start a remote screen sharing session with you so that I can better help you resolve this problem?

When the remote begins, a chat window will appear that we can use to communicate with each other.

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