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Michael
Michael, Technician
Category: Office Equipment
Satisfied Customers: 9137
Experience:  Over 25 years experience in the field of electronics repair, TV, VCR and computer repair.
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Xerox Workcentre 7655 is stuck in the "Power up sequence in

Customer Question

Xerox Workcentre 7655 is stuck in the "Power up sequence in progress" mode.
How can I get the printer to complete the booting- up process?
***@******.***
Submitted: 12 months ago.
Category: Office Equipment
Expert:  Michael replied 12 months ago.

Hi, I am Tech Michael a specialist expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem

, the quicker I can help ;-)

3. Remember to leave a Positive Rating after we're finished. it doesn't cost anything additional to rate kindly;-)

I am only compensated for my time and expertise if you rate kindly.

How old is your Xerox Workcentenre?

Also are there any indications of error messages etc?

And how far does it get in the power up process?

Also does it get a lot of use?

Thank you

Tech Michael

Customer: replied 11 months ago.
The Xerox Workcentre 7655 is probably at least 15 years old.
No indications of error messages as it won't get past step one of the boot-up process "Power up sequence in progress"
This printer usually is in production 3 to 4 hours a day... a floor standing top of the line four- color Xerox.
So far a kindly rating seems appropriate Michael.
Expert:  Michael replied 11 months ago.

Hi thank you, ***** ***** with the stars or kind service so far so we don't lose touch I am working on this for you but this is a technical issue and one of many things is the problem, we will get there. These are the steps all techs have to take to now exactly what is wrong;-)

Thanks for your patience Really.

I will have more for you tonight or tomorrow morning for sure.

I need to know if there is any error messages or blinking lights that seem abnormal for this unit now?

In any case, I will stick with you until this is complete.

Please rate kindly thus far, it won't cost you anything to rate my service to you kindly,

Also it is the only way I am credited for my time and expertise in this field.

Then you can reach me by simply replying to this message anytime.

Thank you and have a nice day!

Tech Michael

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