Hello & Welcome to Just Answer,
Sorry to hear of any issue you may be having..
To help you with this issue, may I ask:1) The FULL Make & Model Number of the FAX you are working with?2) WHEN (approximately) was the FAX sent?3) Are you near the FAX machine or can get to it quickly?
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)