Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. Where exactly does the paper jam? When it jams do you get an error message?
That is a Dell error code normally but you listed a xerox, is the error on the computer?
Ok how old is the printer? If over a year old did you get an extended warranty?
This usually occurs if you have a bad roller kit which would need to be replaced by a technician. Can you still contact the person you bought it from to see if they had a warranty?