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Richard
Richard, Customer Service
Category: Office Equipment
Satisfied Customers: 31127
Experience:  Over 20 years fixing Electronically devices
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Date is stuck on printer and will not let me cancel or copy

Customer Question

date is stuck on printer and will not let me cancel or copy either
Submitted: 1 year ago.
Category: Office Equipment
Expert:  Richard replied 1 year ago.

Hi there and welcome

As the first step, can you remove the power to the printer and let it sit for 10 minutes.

Then connect the power, turn on the printer and tell me if you still have the issue please.

Customer: replied 1 year ago.
I did unplug the printer last night and it didn't help and left it unplugged all night and it still is stuck in that position
Expert:  Richard replied 1 year ago.

Thanks

It is the internal memory that has faulted.

A corrupted firmware can cause this. But we have ruled this out by trying to hard restart it.

I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

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