Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Does the original document jam in the ADF, or does the jam occur somewhere else?
Where in the ADF does the jam occur (or with the paper how far into the ADF) if it jams in the ADF?
Does the first page into the ADF cause the jam, or is it one of subsequent pages?
I have some suggestions for this problem, but I need to know the details I just asked about before giving advice on the problem, please. Let me know those details, and I will advise you.
That's a strange error - you can fax, but you cannot photocopy??
Please confirm that... it sounds very abnormal, and frankly not good news at all, I'm sorry to say. (Previously I was supposing a paper sensor in the ADF might be at fault, but at this point, I am beginning to suspect that something much more severe, and frankly expensive, is the problem.
I am presuming that you do both copying and faxing using the Ricoh printer's own panel controls, not software on a computer. Correct me if I'm wrong.
That's fine... and thanks for the clarification, it is appreciated.
I think that the problem depends upon
A. whether what you scan is of unusual size
B. perhaps, what software or what commands you use to do the scanning.
Please let me know on these points, and I will think over the situation and get back to you after a while. (-Or sooner, if I need more details about the problem.)
Page 9 as the place where it jams sounds hard to figure out.
Could it be that the jamming tendency is just randomly happening during scans?
If so, cleaning rollers in the ADF could help.
If the problem might possibly be owing to aging roller surfaces (for paper is fed into faxes and printers with rubber or plastic cylindrical rollers, that propel the sheet into or through the machine)... then you might need to clean the rollers in the problem area where feeding is not happening.
Remove all paper from the machine, unplug it, and open it so as to have access to the rollers in the problem area where feeding is not being done properly.
Take a clean high-quality lint-free rag cloth, moisten it with rubbing alcohol, and rub the rollers firmly all over their paper-contacting surfaces, three times over.
(If the rollers are hard to reach, there is another way to clean them... let me know if that is the case, and I will detail how to do the cleaning.)
Allow 5+ minutes for drying-off, then reload the paper, close up the machine where you opened it up, and then try again.
Well. Is there anything unusual about the 9th page? Perhaps:
- staple removed from it
- corner turned down (formerly or currently)
- wrinkle or folding of that one page
- different size from the rest of the pages, by a noticeable amount
- or anything else noticeable ?
Have you been scanning the same document each time the 9th page has jammed?
Have you also been copying that same document as the one you have been scanning, and did you do the copying with the ADF, as well as scanning with the ADF?
I know you're tired of the machine, but I was wondering whether the document could perhaps be at fault.
As for the scanning being faster than the copying, that's observant of you, and interesting. If the scanning could be done slower, it might put less stress on the system of feeding pages... but still, jamming twice at the same page hints that the 9th page is defective somehow.
I think the faster speed (of scanning, that you have observed) is crucial to the ADF paper jams.
I suggest that you disable "Scan Into Memory". That might slow down the sequence of pages fed into the ADF when scanning.
Scan settings, past doubting.
I'm looking that up.
General Settings - Scan Settings - and a choice from there.