Hello. My name is***** can help you with your question.
Once you purchase the scanner and get it home, you still have to program the scanner for your local frequencies and for some other settings. You can see if it is at least working by turning it on and then turning the volume up and also turning the squelch knob. At this point you should get at least white noise or static from the radio. If you do, this is normal and it probably just lacks the programming for your local frequencies.