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Jason Jones
Jason Jones, Technician
Category: Office Equipment
Satisfied Customers: 15669
Experience:  Several years of work experience.
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I recently installed a pixma e 461 on my laptop with 8.1.

Customer Question

I recently installed a pixma e 461 on my laptop with 8.1. Later I upgraded to 10 and now it will print (although very slowly but does not respond to previe button on windows fax and scan
Submitted: 1 year ago.
Category: Office Equipment
Expert:  Jason Jones replied 1 year ago.
Hello,
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
I can see that you may need a little bit of extra help with this as many users are having similar issues after upgrading to Windows 10.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
Thank you,
Jason
Customer: replied 1 year ago.
Still problem unresolved
Expert:  Jason Jones replied 1 year ago.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Expert:  Jason Jones replied 1 year ago.
I see that you created a duplicate question. Please, do not create any duplicate question as that may incur an extra cost for you.
Please, keep all communication on this page.
Customer: replied 1 year ago.
Sorry I´m having problems with my ISP
Expert:  Jason Jones replied 1 year ago.
No worries. May I remote into your system now and solve this problem for you?
Customer: replied 1 year ago.
please
Expert:  Jason Jones replied 1 year ago.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 93 and click the circle button to start the remote application.
Customer: replied 1 year ago.
Sorry Jason. No luck with scanner
Expert:  Jason Jones replied 1 year ago.
I am sorry to hear that.
May I remote in once more?
Customer: replied 1 year ago.
yrs remote me
Expert:  Jason Jones replied 1 year ago.
I will be available for the next 12 hours.
Please, post a message on this page when you are ready to continue.
Thank you,
Jason
Customer: replied 1 year ago.
his morning I severely scolded the pixma with finger wagging and it now works although it is slow to respond- I´m pleased and looking forward to my next adventure with justanswer
Expert:  Jason Jones replied 1 year ago.
I am glad to hear that it is working. Please, do not forget to rate my help on this page. I am not given any credit from the website for my time until you rate me.
If you need anything else in the future, please let me know.
Thank you,
Jason