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Russell H.
Russell H., Service Tech.
Category: Office Equipment
Satisfied Customers: 9520
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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I'm trying to get my printer to copy...all it does is

Customer Question

I'm trying to get my printer to copy...all it does is stay in Fax mode
Submitted: 1 year ago.
Category: Office Equipment
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Let me know what your printer's maker and model # ***** please - and I will advise you further.
You may communicate with me using the Reply function.
Customer: replied 1 year ago.
Maker is Brother, model is MFC-J470DW
Customer: replied 1 year ago.
ok
Expert:  Russell H. replied 1 year ago.

Thank you for the information.

Turn Off the printer. Disconnect the phone line from the printer.

Unplug the printer from the power too (note: if it can't switch Off, just unplug it from the power anyway, sharply and suddenly.)

Then leave the printer for at least 30 minutes.

Then plug in to the power (not the phone line, though), and see if it can Copy, or even Print a one-page test page.

Let me know how it goes - and what your printer's maker and model # ***** ***** and I will help you further through the problem. You may communicate with me using the Reply function.

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