How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask JA Engineer Your Own Question

JA Engineer
JA Engineer, Engineer
Category: Office Equipment
Satisfied Customers: 382
Experience:  Broadcast Engineer for over 7 years.
53814968
Type Your Office Equipment Question Here...
JA Engineer is online now
A new question is answered every 9 seconds

I have a canon PC 920. It will not cycle paper to make a print

Customer Question

I have a canon PC 920. It will not cycle paper to make a print and flashes and error code: E2-61? Can you tell me what is wrong and what the error code is?
Submitted: 1 year ago.
Category: Office Equipment
Expert:  JA Engineer replied 1 year ago.
Hello and good evening to you.There are 2 possible reasons why you are getting the E2-61 error on your Canon PC920:Cause 1: The frequency of the power supply is faultyCause 2: The composite power supply PCB is faultyDescription: The interval between zero-cross signals is in excess of the allowed intervalIn either case, you will not be able to solve the problem on your own. A certified Canon technician will have to rectify the issue.Click here to see a list of Canon Factory Service locations so that you can see which one is nearest to you.You can also arrange the repair online from that same page.
Expert:  JA Engineer replied 1 year ago.
Hello and good evening to you.There are 2 possible reasons why you are getting the E2-61 error on your Canon PC920:Cause 1: The frequency of the power supply is faultyCause 2: The composite power supply PCB is faultyDescription: The interval between zero-cross signals is in excess of the allowed intervalIn either case, you will not be able to solve the problem on your own. A certified Canon technician will have to rectify the issue.Click here to see a list of Canon Factory Service locations so that you can see which one is nearest to you.You can also arrange the repair online from that same page.

Related Office Equipment Questions