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Richard
Richard, Customer Service
Category: Office Equipment
Satisfied Customers: 32040
Experience:  Over 20 years fixing Electronically devices
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I have a Canon DR-C125 scanner. I get an error message: The

Customer Question

I have a Canon DR-C125 scanner. I get an error message: The device could not be locked. Check that another application isn't using the device.(-4630). I have tried changing the USB connection. Once I installed Paperport in the past, and this seemed to initiate the problem. I have since uninstalled all Nuance software. Can you help?
Submitted: 1 year ago.
Category: Office Equipment
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me which version of windows or Mac you are using?
thank you
Customer: replied 1 year ago.
Windows 7
Expert:  Richard replied 1 year ago.
Thanks
Click Start, type in MSCONFIG and press enter.
Click on the Startup Tab and click Disable All.
Click on the Services Tab and click "Hide All Microsoft Services"
Then click Disable All
Click ok, restart and let me know if you can then scan
Let me know the results please
Customer: replied 1 year ago.
No, I get the same error message.
Expert:  Richard replied 1 year ago.
ok, a common cause of this is the cable.
Can you plug in a different cable to the scanner, and then try to scan,
Let me know the results please
Customer: replied 1 year ago.
Again, same results
Expert:  Richard replied 1 year ago.
When did the scanner last work?
Customer: replied 1 year ago.
I had it connected to another computer until last week, and it worked fine. I changed locations of my PC's and this is the result.
Expert:  Richard replied 1 year ago.
ok, has it ever worked on this computer and if so how long ago?
Customer: replied 1 year ago.
Yes, a year ago.
Customer: replied 1 year ago.
I think trying to use Paperport was what started the problems
Expert:  Richard replied 1 year ago.
ok, than do the following please
Download CC Cleaner (free) from here
CC Cleaner
(Click Download Latest Version on the top right)
Run it and let it scan and repair your registry.
Once done, restart the computer
Than
Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.
A black window will open.
Type in it
sfc /scannow
press enter and when it has completed, type in
chkdsk /r
Press enter.
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Then try to scan
Let me know the results please
Customer: replied 1 year ago.
I'm not getting the option to run as administrator
Customer: replied 1 year ago.
Oops hold on, ididn't right clisck
Expert:  Richard replied 1 year ago.
thanks
Customer: replied 1 year ago.
I didn't avoid checkdisk, so i'm 12% complete and it is going slow. Is there a way out of this?
Expert:  Richard replied 1 year ago.
No, but if its going slow, it means there are lots of problems on the hard disk, so you really do need to let it complete. It normally takes 20 minutes but when it takes this long it means its fixing a host of issues.
Customer: replied 1 year ago.
I have to leave. I'll have to complete this tonight.
Expert:  Richard replied 1 year ago.
Thats ok, just let it run and complete please.
Customer: replied 1 year ago.
Ran these procedures and still get the same results
Expert:  Richard replied 1 year ago.
can you tell me the make and model of the computer please.
Customer: replied 1 year ago.
Dell Opitplex 745
Expert:  Richard replied 1 year ago.
Thanks
Disconnect the scanner to the computer
Then click start, Devices and Printers.
Right click on the scanner and select remove
Once done, restart the computer.
Then connect the scanner to the computer, install it again like you initially did and tell me please if you can now scan.
Let me know the results please

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