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Richard
Richard, Customer Service
Category: Office Equipment
Satisfied Customers: 31286
Experience:  Over 20 years fixing Electronically devices
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I have Ricoh MP C2500 with the Asus Router RT-N66U

Customer Question

hi i have Ricoh MP C2500 with the Asus Router RT-N66U
Submitted: 1 year ago.
Category: Office Equipment
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me if this is a windows or mac computer your on?
Thank you
Customer: replied 1 year ago.
windows
Expert:  Richard replied 1 year ago.
Thank you
Can you click start, type in CMD and press enter
In the black window, type in
ipconfig
Tell me there the IP Address and Default Gateway it lists.
As well as telling me the IP Address you assigned to the printer please.
Customer: replied 1 year ago.
printer id address : 192.168.000.080ip address 10.211.55.3
subnet mask 255.255.255.0
defaultgateway 10.211.55.1
Expert:  Richard replied 1 year ago.
Thanks
You need to give the printer the IP
10.211.55.101
Give it this IP and then try to print to it.
Let me know the results please
Customer: replied 1 year ago.
do we need to setup the router and also what will be the tcp ip for the printer driver in the windows system need to be changed
Expert:  Richard replied 1 year ago.
No, nothing on the router.
The TCPIP in windows is also
10.211.55.101
Customer: replied 1 year ago.
ok let me try now
Expert:  Richard replied 1 year ago.
thank you
Customer: replied 1 year ago.
ok now from my computer to router am using wifi , is that ok
Expert:  Richard replied 1 year ago.
As long as you have the IP Address correct, as we set it, yes thats ok.
Its working now?
Customer: replied 1 year ago.
sorry if for mac book pro how to check the ipconfig
Expert:  Richard replied 1 year ago.
You dont need to, just use that IP for the printer please.
Customer: replied 1 year ago.
ok pls guide me to check the same in the mac because another computer is showing different ip
Expert:  Richard replied 1 year ago.
yes, all computers will have different IP's...
But please before we proceed, you keep missing my question and not replying.
Is it working on the windows computer or not now?
Customer: replied 1 year ago.
i guess u dont get what am trying to talk to u ,ok using mac book how to trace the ip
Expert:  Richard replied 1 year ago.
I just want to know if we got it working yet on the windows computer.
From the Apple menu pull down “System Preferences”
Click on the “Network” preference pane
Your IP address will be visible to the right, as indicated in the screenshot below
ip address mac
Your IP address is the number listed
Customer: replied 1 year ago.
ok nowthe ip for window and mac is like belowIPv4 Address : 192.168.1.144
subnetmask 255.255.255.0
default gateway : 192.168.1.254
Expert:  Richard replied 1 year ago.
ok
Customer: replied 1 year ago.
so now how to setup the printer and what to setup in the printer
Expert:  Richard replied 1 year ago.
I have decided to opt out of working with you.
I feel that if you are unwilling to answer any of my questions especially in relation to the results of steps we did before, then its unclear what you are doing and if any progress is being made at all. I am now very confused by the last messages you have sent.
You do not need to do anything, when another expert takes over your case you will then be notified.
Thank you and all the best
Richard
Customer: replied 1 year ago.
no brother , its like this lets drop all the msg , i did wrong way to track the ip just now.. so i cannot follow that advice ..now i found the correct one..02 July 2015 07:20
ok nowthe ip for window
IPv4 Address : 192.168.1.144
subnetmask 255.255.255.0
default gateway : 192.168.1.254so pls advice
Expert:  Richard replied 1 year ago.
ok... then set the printer IP as
192.168.1.201
Customer: replied 1 year ago.
ok so sorry i will do that
Expert:  Richard replied 1 year ago.
Thanks
Customer: replied 1 year ago.
ok printer ip 192.168.1.201 is donein the printer its asking for
subnet mask
and gateway
Expert:  Richard replied 1 year ago.
ok, subnet is
255.255.255.0
Gateway is
192.168.1.254
Customer: replied 1 year ago.
ok done
Expert:  Richard replied 1 year ago.
ok, now try to print
Customer: replied 1 year ago.
ok now before we print can u guide me to install the driver in the windows and setup in the windows
Expert:  Richard replied 1 year ago.
Run the installation disk that came with the printer and when it asks for the network address you give it 192.168.1.201
Customer: replied 1 year ago.
sorry i dont have the disk , i have to manually install the driver brother
Expert:  Richard replied 1 year ago.
Then you download and install the driver from here
http://support.ricoh.com/bb/html/dr_ut_e/re/model/mpc25/mpc25en.htm
Customer: replied 1 year ago.
brother mine is windows 7 (x64)so there isPCL 6
PCL 5c
PCL6 driver for universal print
Postscript3
PS Driver for Universal Print
RPCS Driver
PCL mini-Driver
ICM files
Printer Switcher
Network Twain Driver
Lan Fax Driverpls advice which one to download
Expert:  Richard replied 1 year ago.
All of them please, download and install all of them
Customer: replied 1 year ago.
oh ok sir
Customer: replied 1 year ago.
ok all downloaded and now installing one by one
Expert:  Richard replied 1 year ago.
Thanks.
Customer: replied 1 year ago.
again brother , i am downloading all the drivers and installing it
Expert:  Richard replied 1 year ago.
yes, tell me when its done please
Customer: replied 1 year ago.
brother done
pls advice what to do
Expert:  Richard replied 1 year ago.
print to it
Customer: replied 1 year ago.
sorry brother dont get u
Expert:  Richard replied 1 year ago.
Print to the printer, see if it now prints.
Customer: replied 1 year ago.
which printer to choose
Expert:  Richard replied 1 year ago.
What printers do you have?
Customer: replied 1 year ago.
ricoh MP C 2500
Customer: replied 1 year ago.
i have a lot driver installed just nowps driver for universal print
richo aficio mp 2500 pcl 5c
richo aficio mp 2500 pcl 6c
richo aficio mp 2500 ps
richo aficio mp 2500 rpcs
Expert:  Richard replied 1 year ago.
Print to ricoh MP C 2500
Customer: replied 1 year ago.
because the link u gave me when i download 1 by one and install so it got installed all the printersok noted
Customer: replied 1 year ago.
ricoh MP C 2500
dont haveonly i can see
ricoh MP C 2500 PS
ricoh MP C 2500 RPCS
ricoh MP C 2500 PCL 6
ricoh MP C 2500 PCL 5c
Expert:  Richard replied 1 year ago.
Print to ricoh MP C 2500 PS
Customer: replied 1 year ago.
ok let me try
Customer: replied 1 year ago.
ricoh MP C 2500 PS showing offline
Expert:  Richard replied 1 year ago.
What IP did you enter when installing it?
Customer: replied 1 year ago.
192.168.1.201
Customer: replied 1 year ago.
same as the printer
Expert:  Richard replied 1 year ago.
and what IP does this computer have?
Customer: replied 1 year ago.
192.168.1.144
subnetmask 255.255.255.0
default gateway > 192.168.1.254
Expert:  Richard replied 1 year ago.
ok, and any of those printers you try to print to it says offline?
Customer: replied 1 year ago.
yes all the printer shows offline
Expert:  Richard replied 1 year ago.
Can you power off the router, printer and computer and wait 5 minutes.
Power on the router and wait 5 minutes
Power on the printer then the computer then try to print.
Let me know the results please
Customer: replied 1 year ago.
ok
Expert:  Richard replied 1 year ago.
thanks.
Customer: replied 1 year ago.
brother still cannot
Customer: replied 1 year ago.
its showing printer offline
Expert:  Richard replied 1 year ago.
I am out of ideas on this, I will have to opt out for another expert that may have new ideas.
You do not need to do anything, you will be notified when a new expert takes your case.
Thank you
Customer: replied 1 year ago.
ok thanks
Expert:  Richard replied 1 year ago.
your welcome

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