How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Freddy M. Your Own Question

Freddy M.
Freddy M., Customer Service
Category: Office Equipment
Satisfied Customers: 18398
Experience:  Years of experience
15852642
Type Your Office Equipment Question Here...
Freddy M. is online now
A new question is answered every 9 seconds

Mx472 --adf will not work when coping but will work when s

Customer Question

mx472 --adf will not work when coping but will work when scanning
Submitted: 1 year ago.
Category: Office Equipment
Expert:  ElectronicsPete replied 1 year ago.
Hello,
I am Pete, and I'll be happy to assist with your question today.
Did the ADF work ok previously when copying?
What happens now- does the page feed in? Do you get an error? Do you get a blank page out? Does the ADF jam?
Customer: replied 1 year ago.

yes it worked fine for coping. the page does not feed. I do not get an error. yes on blank page. the ADF seens to work fine for scanning.

Customer: replied 1 year ago.

It has been 12 days if you don't know anything I will ask someone else and I would like my money back!!!!

Customer: replied 1 year ago.
Relist: Other.
never answered my question in 12 days
Expert:  Freddy M. replied 1 year ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. What is the exact and entire error you got including any numbers?
.
Customer: replied 1 year ago.
There was no error message just telling me to put paper on tray. No error message at all.
Expert:  Freddy M. replied 1 year ago.
.
You said it gave no error message then immediately said "just telling me to put paper on tray". That is the error message, please give me the exact and entire message exactly the way it is shown to you when it comes up.
.
Customer: replied 1 year ago.
Place The document on the platen
Expert:  Freddy M. replied 1 year ago.
.
That should only come up if you doid not select ADF in the computer software when you start the scan. How are you scanning?
.
Customer: replied 1 year ago.
I can only scan if I use my laptop. It will use the top dock without any problem. I cannot use the top doc for coping any more. B
Expert:  Freddy M. replied 1 year ago.
.
I meant what program are you using to start the scan?
.
Customer: replied 1 year ago.
On the computer I used Canon scan utility too.
Expert:  Freddy M. replied 1 year ago.
.
On the computer is how you need to start the scan to use the ADF properly, have you been starting it from the printer? If so use these steps instead please: Click Here If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue. If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
.
Customer: replied 1 year ago.
Did not help still cannot use the dock for multi copying.
Expert:  Freddy M. replied 1 year ago.
.
You said you were scanning before......now you want to copy? You also did not say at all what happened when you tried the steps I just gave you, so what happened when you tried it?
.
Expert:  Freddy M. replied 1 year ago.
.
I apologize but I need to opt out and open this to all experts. Please leave those answers for the next person.
.
Customer: replied 1 year ago.
Thank you for your response you were helpful unfortunately I have to go to work so I will not be able to try your link yet until tonight.

Related Office Equipment Questions