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Freddy M.
Freddy M., Customer Service
Category: Office Equipment
Satisfied Customers: 18398
Experience:  Years of experience
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MY ANSWERING MACHINE AIN'T PICKING UP ITS JUST GOE TO FAX

Customer Question

MY ANSWERING MACHINE AIN'T PICKING UP ITS JUST GOE TO FAX MODE
Submitted: 2 years ago.
Category: Office Equipment
Expert:  Freddy M. replied 2 years ago.
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Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. If you have a fax and an answering machine on the same line you need distinctive ring. Without distinctive ring only one or the other can pick up which right now is the fax. If you have distinctive ring from your phone company let me know what your pattern is and what model fax you are using.
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Customer: replied 2 years ago.
FAX 4100 RING PATTERN 4RINGS
Expert:  Freddy M. replied 2 years ago.
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What brand 4100? The pattern is also not something like that. It would be short/long etc which is why it is called distinctive the phone company would tell you the exact pattern.
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Customer: replied 2 years ago.
BROTHERS FAX 4100 SHORT RING PATTERN
Expert:  Freddy M. replied 2 years ago.
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Press Menu on the Control Panel, then press the navigation key to select Fax, Miscellaneous, and Distinctive or BT Call Sign.
Press the navigation key to select SET?.
Press the Set key.
If you do not hear any ring pattern here, press the Stop/Exit key, to exit as you are finished. Do not proceed to the next step.
If you begin hearing ring patterns, these can be programmed into the unit. Press the up or down navigation key to listen to each ring pattern and continue the steps below.
There are 4 pre-stored ring patterns in the machine. The pre-stored ring patterns are: Long – Long, Short - Long – Short, Short - Short – Long and Very Long (Normal Ring Pattern). Choose the ring pattern that best resembles the distinctive ring pattern assigned to you by the phone company.
You can register only one Distinctive Ring pattern within the machine. Some ring patterns cannot be registered. If the ring pattern assigned to you by the phone company cannot be programmed into the Brother unit, please contact the phone company to check for other available ring patterns.
The Long-Long ring pattern, #1 is sometimes described as a Short-Short pattern by some telephone companies. Essentially, Pattern #1 is a double ring.
Press the Set key.
Press the Stop/Exit key.
If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.
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Customer: replied 2 years ago.
THAT DID NOT WORK
Expert:  Freddy M. replied 2 years ago.
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That is the only way to do it on this machine, are you sure you have distinctive ring? If you disconnect the fax does the answering machine pick up?
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