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i have a canon MX350 and need to install on my computer but

 

Customer Question

i have a canon MX350 and need to install on my computer but have lost CD to load software. What can i do

Submitted: 311 days and 9 hours ago.
Category: Office Equipment
Value: $30
Status: CLOSED
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Expert:  Bernie replied 311 days and 9 hours ago.

Hello and welcome, my name isXXXXX look forward to assisting you today.

I can get you the online drivers, are you using Windows XP, Vista, 7, or Mac?

If not sure, click HERE. On that page, under Operating system, it will say what you have.

Thank you.

Customer replied 311 days and 9 hours ago.

I am on a MAC OS Lion

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Expert:  Bernie replied 311 days and 9 hours ago.

Thanks Kathy, please give me a few minutes and I'll have those drivers available for you with installation instructions.

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Expert:  Bernie replied 311 days and 9 hours ago.

Thanks for your patience, I have the files now and are just uploading them, just a quick qusetion: were you trying to install this printer directly connected to the Mac with a USB cable, or trying to install the printer on the network so you could print to it wirelessly?

Bernie K.41099.1005054745

Accepted Answer

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Expert:  Bernie replied 311 days and 9 hours ago.

For some reason I don't think my last reply got through so I will post the answer for you here. Please your time with the answer below and remember, if you still need help afterwards, please do not mark Bad or Poor Service. Instead, just click Reply to Expert and let me know, there is no extra charge and we will try another solution if available. Thank you!

::

To install the printer, click HERE and on that page click the green Download button. Download, then open the mms_-mac-mx350-1_0-ucd.dmg file and follow the steps it gives you to install the printer ot your Mac.

If you need any additional drivers you can find them HERE (Cups Driver).

And HERE (Scanner driver).

Please let me know how that goes and if you need any more help.

Expert TypeOffice Technician
Category: Office Equipment
Pos. Feedback: 100.0 %
Accepts: 5
Answered: 7/9/2012

Experience: 6+ years experience, Microsoft MCDST/CompTia A+ Certified

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Customer replied 311 days and 8 hours ago.

I downloaded it and now when i try to use scanner it freezes with a spinning circle like it is trying to operand cannot

Customer replied 311 days and 8 hours ago.

I downloaded it and now when i try to use scanner it freezes with a spinning circle like it is trying to open and cannot

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Expert:  Bernie replied 311 days and 8 hours ago.

I apologize for the delay, this one took longer to upload for some reason, please click HERE. Then download and open the scanner driver there and install it. This is one more additional scanner driver that might be needed.

If it's still giving issues, press Go at the top of your screen > Applications > Double click Preview > Click the File menu and pick Import from Scanner

Or

Press Go at the top of your screen > Applications > Find and open Image Capture > Click your scanner on the right > Click the scan button

If that doesn't work, go back to applications and double click preview > Click the File menu > Import from Scanner

IF you see it, select the networked devices option > Click File > Import from Scanner again > Click your scanner listed there

I'll stand by, thank you.Bernie K.41099.1444545139

 
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