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yes, she should see a gyn doctor.
where is this lump? above or below or left or right of the vagina?
is she willing to upload a clear jpg photo of the painful lump here so I can give more advice?
how old is she?
it sounds most likely an ingrown hair follicle in that location.
has she tried to put some hot or warm towels or warm compresses on the area
does she shave her bikini line in that area? shaving can shorten hair and increase risks for ingrown hair follicles.
warm towels and warm compresses can sometimes help soften these ingrown hair follicles and help the infection and inflammation clear up.
can you upload a clear jpg photo of the area near her vagina where the painful lumps are?