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Chris(aka-Moose)
Chris(aka-Moose), Nissan Technician
Category: Nissan
Satisfied Customers: 47279
Experience:  16 years of experience
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Cannot open my tailgate door. 2012, I opened the panel on

Customer Question

Cannot open my tailgate door.
JA: What is the model/year of your Nissan?
Customer: 2012
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: I opened the panel on the inside and I see the lock mechanism working but it still doesn't open.
JA: Anything else you want the mechanic to know before I connect you?
Customer: That's it
Submitted: 5 months ago.
Category: Nissan
Expert:  Chris(aka-Moose) replied 5 months ago.

Welcome, I'm Chris (aka Moose), my normal schedule online is around lunch and after dinner till early morning.

  • I am sorry no one has helped yet in return for the question fees you have already paid.
  • I believe I can help with this question.
  • Reply and let me know when your able to work on this concern.
  • Can I get the make and model? Do you know how to remove the tailgate trim so we can test the lock actuator?
Expert:  Chris(aka-Moose) replied 5 months ago.

Hello again Chris here,

  1. I have to assume you were not pleased with my help, because you have not replied or rated the post.
  2. What would you like to do regarding your question now?
  3. Do you still need help? Please reply I want you to get equal to or more than what you paid for.
  4. This post is coming up on the 7 day mark where it times out. That can prevent me from being able to post answers to your replies.

Thanks Chris

Customer: replied 5 months ago.
Do not call. Thanks email only
Expert:  Chris(aka-Moose) replied 5 months ago.

I am still needing a response to )

  • Can I get the make and model? Do you know how to remove the tailgate trim so we can test the lock actuator?
Customer: replied 5 months ago.
Rogue 2012, how do you remove the trim?
Expert:  Chris(aka-Moose) replied 5 months ago.

You may not be able to get the trim fully off, but you need to get it out far enough to get inside the door to try and manually get the latch to open or to test electrically.

https://dl.dropboxusercontent.com/u/90220402/backdoortrim.pdf

https://dl.dropboxusercontent.com/u/90220402/backdoorwire.pdf

The purple wire needs to have power to open the latch. Once open we can then do more testing to find out why this is occurring.

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Thanks for using Just Answer, Chris