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Tim Mohr
Tim Mohr, ASE MASTER TECH
Category: Nissan
Satisfied Customers: 560
Experience:  30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL
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Nissan murano 2012 i cannot turn on my radio, yes all the

Customer Question

hello
JA: Hello. What is your issue regarding?
Customer: nissan murano 2012 i cannot turn on my radio
JA: Have you checked the fuse?
Customer: yes all the fuse seem to be okay
JA: Are you fixing your Murano yourself? What have you tried so far?
Customer: i have sent to nissan dealer they say av master control
JA: Anything else you want the mechanic to know before I connect you?
Customer: 2 weeks ago the radio was okay then it was intermittently cannot turn on and now it is totally off
Submitted: 2 months ago.
Category: Nissan
Expert:  Jay replied 2 months ago.

Hello my name is ***** ***** thank you for your question.

With issues like this, before I get into I normally like to do a Hard Reset. To do this you disconnect the negative battery cable for 15 mins. Then connect it and see if radio operation returns. If it doesn't, then I would start with checking fuses and then checking the unit.

Give the hard reset a try and let me know how you make out

Customer: replied 2 months ago.
Okay , i have done the hard reset like you said , and still cannot turn on the radio
Expert:  Jay replied 2 months ago.

You said you already had it at the dealer to have this checked? Do you recall if they checked fuses?

Customer: replied 2 months ago.
they did check the fuse related to audio/radio/speaker
Customer: replied 2 months ago.
all the fuses seems to be okay..mind you that my model is the bose radio and also navigation
Customer: replied 2 months ago.
everything else seems to be okay but the radio is not
Expert:  Jay replied 2 months ago.

Does the CD player work?

Customer: replied 2 months ago.
I didnt put any cd, but when i press eject button, there are sound like its moving
Customer: replied 2 months ago.
Seems to be the unit still have power to it,
Expert:  Jay replied 2 months ago.

Do you have a CD you can try?

Expert:  Jay replied 2 months ago.

The reason I am asking is cause if the CD works, that verifies there is a internal issue with the radio.

Customer: replied 2 months ago.
Okay will try asap.
Expert:  Jay replied 2 months ago.

Ok.. let me know..