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Ask Mike V. Your Own Question
Mike V.
Mike V., Nissan Technician
Category: Nissan
Satisfied Customers: 23844
Experience:  Nissan factory trained and Certified Subaru Technician.
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I think the smart key is dead, no I think it is the battery,

Customer Question

I think the smart key is dead
JA: Is the key stripped or worn?
Customer: no I think it is the battery
JA: What is the model/year of your smart?
Customer: 2008 Nissan Altima
JA: Are you fixing your Altima yourself? What have you tried so far?
Customer: So far I've just gotten in the car with the key. I can't start the car
JA: Anything else you want the mechanic to know before I connect you?
Customer: That should be it.
Submitted: 2 months ago.
Category: Nissan
Expert:  Mike V. replied 2 months ago.

Hello and thank you for your question!
My name is ***** ***** I will be assisting you with your question today.

Expert:  Mike V. replied 2 months ago.

Does it make any sounds when you try to start it?

Customer: replied 2 months ago.
No
Expert:  Mike V. replied 2 months ago.

Ok

It doesn't sound like the smart key is the problem. It sounds like the cars battery is dead. Since you couldn't unlock it with the keyfob and you can't start it, I think the actual car battery is the problem. Try a jump start first. Put the donor car on it for 15 minutes. Make sure you hear the engine on the donor car sort of strain when you connect it to your car, give it 15 minutes then try to start it. From here it sounds like a battery problem, but not the key battery.

Please try this and let me know.

Thanks.

Customer: replied 2 months ago.
I see a car light in the dash with a key symbol
Expert:  Mike V. replied 2 months ago.

That's ok, what color is the key symbol?

Expert:  Mike V. replied 2 months ago.

Sorry for the delay, I lost my internet connection. Did you try the jump start?

Customer: replied 2 months ago.
It is orange.
Expert:  Mike V. replied 2 months ago.

If it were red, then I would agree. Also, there should be a slot to the left of the steering wheel for you to put the fob in. Put the mechanical key back in the key fob, then put the fob in the slot. If it's the battery in the key fob, the car should start. If the result is the same, get the jump start and have the battery tested.

Customer: replied 2 months ago.
Waiting on someone to come and jump it off.
Expert:  Mike V. replied 2 months ago.

Ok, I do have to step out for a bit, but post your results here and we can go from there.

I will get your response as soon an I get back online.

Please let me know what more I can do to assist you today. Also, please remember to rate my answer, Just Answer does not compensate me for my time and resources. Follow up questions are included in the price of your question. If you are using the free trial, or have a subscription a rating is still required.
Thank you so much!

Expert:  Mike V. replied 2 months ago.

Was jumping it successful?

Expert:  Mike V. replied 2 months ago.

Haven't heard back from you so I thought I would check on you and see if you needed further assistance?