Nissan Repair Questions? Ask a Mechanic for Answers ASAP
Hello my name is ***** ***** thank you for your question.
You were doing the 5 disc update? Where you insert the Cd into the rom to do the update?
Also how many miles do you have on the car?
If the car has 25k miles on it, it sounds like the car is still under factory warranty.
Try this. Disconnect the negative battery cable for 15 mins. Then connect it and re-install disc 1 and see what it says.
Since this is a hard drive type of radio unit, if the install got interrupted, it could cause the install to be corrupt which may require the unit to be replaced. Which I would not tell the dealer your wife shut it off, I would simply say it blacked out while doing the install. That would make it sound like the unit was the cause, which would be under warranty if your bumper to bumper is still open.
But lets try the battery thing and see what happens with that first.