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Jay
Jay, Nissan Technician
Category: Nissan
Satisfied Customers: 19075
Experience:  20+yrs experience with Nissan & Infiniti Trained & Certified.Currently still working for Dealer
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My car won't start. The darker orange Key icon is flashing

Customer Question

My car won't start. The darker orange Key icon is flashing and the lighter orange key is on the dash. What do i do?
Submitted: 1 year ago.
Category: Nissan
Expert:  Jay replied 1 year ago.

Hello my name is ***** ***** thank you for your question.

This issue is due to the steering lock control unit. I am sure your steering wheel is not locked correct?

Customer: replied 1 year ago.
It feels like it. Extremely hard to turn
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Jay replied 1 year ago.

To get the car to start if the steering wheel is not locked, I use a small hammer and tap the steering lock control unit while stepping on the brake pedal and hitting the start button. See this video to locate the control unit so you can start the car.

https://www.youtube.com/watch?v=zywVhHJWXgo

Expert:  Jay replied 1 year ago.

Do you have any more questions on this? Do you want me to send you the phone call request?

Customer: replied 1 year ago.
Call please
Customer: replied 1 year ago.
No call if it will cost more
Expert:  Jay replied 1 year ago.

I sent you the request. Please do not enter any personal information in the question. Once you accept the request you can enter you private information in a private box.

Customer: replied 1 year ago.
Where is the steering lock control unit?
Expert:  Jay replied 1 year ago.

There is a additional charge for personal contact to be made.

If you do not wish for any other additional charges, I am sure the information and the video I provided will help you to get the car started. But to keep this issue from happening again, the steering lock control unit will need to be replaced.

Expert:  Jay replied 1 year ago.

If you watch the You Tube video I supplied it shows it's location so you can tap at it with a small hammer.

Customer: replied 1 year ago.
Where is the control unit located. Battery is too low on my phone to watch the video
Expert:  Jay replied 1 year ago.

It is located on the steering column under the drivers side dash area.

https://dl.dropboxusercontent.com/u/105565483/steering%20lock%20control%20unit.jpg

Expert:  Jay replied 1 year ago.

That link is a image of its location

Customer: replied 1 year ago.
How do i know if its 'locked
Expert:  Jay replied 1 year ago.

If you can use two hands and with force turn the wheel, then its not locked.

You will feel it if it's locked and this issue is very common on 09 models. They had a warranty extension for 6 years on this part. But this warranty extension is expired now.

Expert:  Jay replied 1 year ago.

If you have any more questions on this, please feel free to ask.

If not, and you're satisfied with my help, please Rate me. That is how I get credit for my work.

I hope I have provided you with Excellent Service.

Thanks Jay!

Customer: replied 1 year ago.
Ok if i have more questions will i have to pay again?
Customer: replied 1 year ago.
Do i have to take it apart to hit the column?
Expert:  Jay replied 1 year ago.

if you have any more questions on this topic, as long as you return back to this question, follow up questions are no extra charge after you rate me.

You don't have to, but it does make it easier to start if you remove that lower drivers side dash cover.

Customer: replied 1 year ago.
Ok
Expert:  Jay replied 1 year ago.

If you can view the video I supplied, it will be the most helpful.

Thanks Jay!

Customer: replied 1 year ago.
I'm a young lady. I don't have a hammer. Anything with small force is ok?
Expert:  Jay replied 1 year ago.

Hammer works the best, ***** ***** that you can hit it with will work also.

Expert:  Jay replied 1 year ago.

Don't forget to Rate me if your Satisfied with my help. I hope I have provided you with Excellent Service

Thanks Jay!

Expert:  Jay replied 1 year ago.

I sent you the offer to speak with me just in case you would like to speak with me.

Expert:  Jay replied 1 year ago.

Do you have any more questions on this?

Expert:  Jay replied 1 year ago.

If you have any more questions on this, please feel free to ask.

If not, and you're satisfied with my help, please Rate me. That is how I get credit for my work.

I hope I have provided you with Excellent Service.

Thanks Jay!