Nissan Repair Questions? Ask a Mechanic for Answers ASAP
Hi, My name is*****'m happy to help you. During our conversation, I may be presenting you with different things to try, and ask you some Questions to get a better understand of the issue so I can answer your question properly. So stick with me to the end, and I am sure we should be able to get this issue resolved for you!
Is the steering wheel locked?
That is most likely your issue. If the steering wheel is not locked, the car did not complete the full shut down cycle so that is why the car can not start.
Since you have a U1000 code, this could be due to control unit failure or a fuse.
Did you check all fuses with a test light? You have 3 fuse box locations.
Let me know..
These cars had steering wheel locks up the year 2011. 2012 they took off the steering wheel lock.
Since your steering wheel is not locked, and you have a U1000 code, you need to see what control unit is not communicating. The U1000 code is a CAN communication code. The CAN system is a communication network that goes through out your car to each control unit. When one control unit is not communicating it will throw that U1000 code.
Are you a shop?
With a U1000 code you are going to need a high level scanner that can perform a CAN system test to isolate your issue. This link is a image of the computer screen on a Infiniti that came into our Nissan dealer with a running issue. Like your car it had a U1000 code. It had a internally shorted ICC laser which was feeding back into the CAN system causing the car not to run properly.
I am afraid this is your next step to get your car running.
If you have any more questions on this, please feel free to ask.
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The Radio should not keep the car from starting. But if it all shut off on you. There could be something to it. Hard to say exactly with out being able to scan the car to isolate the issue to see if it's related to the radio.
IF the steering wheel is locked, does the car now start?
Did the dealer tell you what was the cause of the U1000 code?
The only other thing I can think of with out being there to properly check the car is that this could be a BCM ( body control module ) issue. The B codes are Body Control codes. That Battery low voltage code you get if the battery is weak. So you could need a car battery also which is located in the trunk for the Hybrids.
But more advanced tests need to be done to determine if your key system issue is BCM related or Steering wheel lock control unit related.
If you have CAN diagnostics done for the U1000 code could lead you to the control unit that is giving you the problem.
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