Nissan Repair Questions? Ask a Mechanic for Answers ASAP
Hi, My name is*****'m happy to help you. During our conversation, I may be presenting you with different things to try, and ask you some Questions to get a better understand of the issue so I can answer your question properly. So stick with me to the end, and I am sure we should be able to get this issue resolved for you!
Did you try inserting the remote into the remote slot to see if it would start?
How long were you at Starbucks for?
We don't have to. That is only a option that is available if you would like to go that route
does the head lights work? Did you check your Battery connections?
Sorry, I have no control over that...
Is the steering wheel locked? Meaning if you use force, can you turn it?
The brake pedal will get hard after pushed a few times when the car is off.
if you press the start button with out stepping on the brake, do you get any type of message in the message center?
Oh.. Ignition comes on? All warning lights in the dash if you press the start button 2 times?
So you can turn the ignition off, and it will go into ACC mode for the radio to work?
I have something I want to try.. Do you have a 10 mm wrench available? I think the car needs a hard reset.
When I see weird electrical issues like this, and based on everything you are telling me, I would disconnect the negative battery cable for 15 mins. Then connect it and see if it will respond.
Since the car is a 2012, you have a 4 year or 60k mile bumper to bumper warranty. So worst case, you would call Infiniti and they would send a tow truck out to pick it up for you. The link below has their phone number if you need to call them for road side assistance.
Do you have any more questions on this?
Well... I did spend some time with you trying to determine your issue. It's not really my fault if it's something we can't determine with out the use of special tools.
I understand your felling, but this is a paid service.
I will put you in for a refund.
The only thing we did not try is jump starting the car? ... I just thought of that... But 'road side would need to do that for you if you have no one that can help you.