How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jay Your Own Question

Jay
Jay, Nissan Technician
Category: Nissan
Satisfied Customers: 14918
Experience:  20+yrs experience with Nissan & Infiniti Trained & Certified.Currently still working for Dealer
10181755
Type Your Nissan Question Here...
Jay is online now
A new question is answered every 9 seconds

My 2006 Nissan Armada has a clicking sound coming from beneath

Resolved Question:

My 2006 Nissan Armada has a clicking sound coming from beneath the dash and behind the glove box. The sound comes and goes. So, after enough of the agravation, My current wife brought it the dealer for an inspection. She returned with a Recommended Action Plan that reported the Heater Unit is the culprit. Currrently, the air and heat do work, albeit the clicking noise is becoming more menacing. To repair the issue, the dealer charges $1725.00. I'm a little preturbed because the car in less than 4 years old and has 40K miles. What do you suggest?
Submitted: 4 years ago.
Category: Nissan
Expert:  Jay replied 4 years ago.
Hello and thank you for using JustAnswer.com

Please remember, noises are very tough to determine with out hearing.

This noise you are hearing, if you change your modes from lets say floor to face to defrost, does the clicking stop or change?

Let me know, thanks Jay!
Customer: replied 4 years ago.
I'm at the office and the car is at home. I'll be home in about 30 minutes. However, from my first hand experience, in aXXXXXit will occur 5-7 times and is loud enough to hear over the radio, yet it only lasts about 3-5seconds at a time.
Expert:  Jay replied 4 years ago.
I will be off line in about 30 mins.

Try this and we can continue this tomorrow evening. Go through the Air modes. Put the air on feet, and move your way to defrost and see if you can make it click. I think you just need a mode door actuator which does not require replacing the entire air box. This is why I am asking to go through the modes. If you can determine that this clicking ( example ) only clicks on lets say Face, and not on any other modes, then you know it's the mode door actuator. Also switch from hot to cold. It could be the temp control actuator. Try to narrow it down and get back to me tomorrow evening. I am normally on at 7 pm EST.

Thanks Jay!
Customer: replied 4 years ago.

Jay, you are a STUD! I will precisely peform your troubleshooting and see what occurs. By the way, your questioning made me recall something the Service Advisor mentioned in his email to me after I very cordially voiced my concern over having this type of repair with a 3 + year old car... He said the following:

 

"The part which went bad on your Armada is not something we see very often, but with the heat we live in here in Arizona, it is not usual to see plastic parts break or become brittle. The complete dash of your vehicle has to come out to replace this component."

 

As the Advisor stated, I do live in Arizona. Does the fact he mentions a plastic part help you determining the cause. Are the doors of the heater unit plastic? I can't imagine the entire heater unit is plastic, is it? Just a thought...

Expert:  Jay replied 4 years ago.
So are the gears inside these motors. Lets just do the trouble shooting first. Worry about plastic later.

I will talk to you tomorrow evening. Thanks Jay!
Customer: replied 4 years ago.
Ok, I can handle that.... Have a nice evening. Catch you tomorrow.
Expert:  Jay replied 4 years ago.
Will do. Have a good night and talk to you tomorrow. Thanks Jay!
Customer: replied 4 years ago.

Yo! Jay,

 

Good evening. I hope you are having a nice evening.

 

I performed your troubleshooting routines. The only time I could get the clicking noise (which comes more from behind the radio console than the glove box) is when I reduce the temperature dial down from 72-70 degrees all the way to 60 degrees. During the temp downslide, if I stopped at 65 degrees the clicking usually didn't occur; however every time I turned the dial one more turn to the left advancing the temp down from 65 degrees to 60 degrees the clicking began every time. This scenario was true for AC on and AC off and in each of the modes. Essentially, if I left the temp setting alone, I could scroll through all modes, AC & heater without the clicking noise ever occurring.

Expert:  Jay replied 4 years ago.
Good work. I think this will help me to help you. Can you tell me if you have auto air or manual air?

Thanks Jay!
Customer: replied 4 years ago.
I have auto air, with a Dual passenger setting/dial, as well. Which my wife still can't figure out how to use...
Expert:  Jay replied 4 years ago.
Darn! I hate to tell you that air mix door actuator is most likely the problem. To replace it, the dash may need to be removed. If I looked up the part right, the part is around 40 bucks. I would get a second opinion to see if they can get it with out removing the dash, but that sits right on top of the air box assembly and doesn't look easy to get to. But since you have verified that the noise can be controlled by the temperature setting, that is most likely your problem.

If you have any more questions on this, please feel free to ask. Thanks Jay!
Jay, Nissan Technician
Category: Nissan
Satisfied Customers: 14918
Experience: 20+yrs experience with Nissan & Infiniti Trained & Certified.Currently still working for Dealer
Jay and 9 other Nissan Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I was in trouble with an electrical issue with my brand new Nissan. I frantically went online trying to find help and luckily I found your site. I reached a NISSAN tech named RIP. He was absolutely tremendous and helped me work through the issue. What a pro! cjaz Lexington, KY
< Last | Next >
  • I was in trouble with an electrical issue with my brand new Nissan. I frantically went online trying to find help and luckily I found your site. I reached a NISSAN tech named RIP. He was absolutely tremendous and helped me work through the issue. What a pro! cjaz Lexington, KY
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles Walnut Creek, CA
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue Charleston, WV
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim Castleberry, FL
 
 
 

Meet The Experts:

 
 
 
  • Tim Mohr

    ASE MASTER TECH

    Satisfied Customers:

    446
    30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL
< Last | Next >
  • http://ww2.justanswer.com/uploads/tsmodie/2009-6-10_144056_tim.jpg Tim Mohr's Avatar

    Tim Mohr

    ASE MASTER TECH

    Satisfied Customers:

    446
    30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL
  • http://ww2.justanswer.com/uploads/CA/caprio23/2011-12-13_155550_20111213105344.64x64.jpg Anthony's Avatar

    Anthony

    ASE Certified Technician

    Satisfied Customers:

    306
    ASE Master Automobile Technician with over 18 years exp. in this field.
  • http://ww2.justanswer.com/uploads/FO/fordguy4u/2011-12-17_222940_HPIM1257.64x64.JPG Ron's Avatar

    Ron

    ASE Certified Technician

    Satisfied Customers:

    171
    34 years of automotive Repair
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris(aka-Moose)'s Avatar

    Chris(aka-Moose)

    Nissan Technician

    Satisfied Customers:

    165
    16 years of experience
  • http://ww2.justanswer.com/uploads/EU/eurotec/2012-6-11_13153_mpjaphoto.64x64.JPG Marty's Avatar

    Marty

    ASE Certified Technician

    Satisfied Customers:

    127
    ASE & Bosch master tech. 30 years experience.
  • http://ww2.justanswer.com/uploads/BA/baddad1/2013-8-30_131413_11848761610058140852271553042976n.64x64.jpg Mike V.'s Avatar

    Mike V.

    Nissan Technician

    Satisfied Customers:

    7443
    Nissan factory trained and Certified Subaru Technician.
  • http://ww2.justanswer.com/uploads/CR/crzydrvr00/2013-11-3_12123_246347.64x64.jpg Richard's Avatar

    Richard

    ASE Certified Technician

    Satisfied Customers:

    92
    Nissan Tech ASE certified technician
 
 
 
Chat Now With A Nissan Mechanic
Jay
Jay
Nissan Mechanic
14918 Satisfied Customers
20+yrs experience with Nissan & Infiniti Trained & Certified.Currently still working for Dealer