How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jay Your Own Question
Jay
Jay, Certified Infiniti Technician
Category: Infiniti
Satisfied Customers: 19494
Experience:  20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer
10181755
Type Your Infiniti Question Here...
Jay is online now
A new question is answered every 9 seconds

Will not start. Think its the steering lock went bad. Have

Customer Question

Will not start. Think its the steering lock went bad. Have new battery in car. Yellow symbol with key inside showed up on dash board. Everything works but car wont start. How can I know for sure the box went bad before spending so much money?
JA: Have you checked the battery, particularly the terminal connections? Are they corroded?
Customer: No battery is perfect!
JA: What is the model/year of your Infiniti?
Customer: Ex35 2008
JA: Are you fixing your EX35 yourself? What have you tried so far?
Customer: My man is. We have has it tested. So fat just battery. When scaned the only thing that came up was the steering lock but with it being so much we dont want to take chances on replaying it and it possibly being something else.
JA: Anything else you want the mechanic to know before I connect you?
Customer: Not at this moment
Submitted: 3 months ago.
Category: Infiniti
Expert:  Jay replied 3 months ago.

Hello my name is ***** ***** thank you for your question.

This sounds very much like a Steering lock control unit issue.

How handy are you? I have a trick that could verify this

Customer: replied 3 months ago.
I can be as handy as I need to be right now!!!What's the trick? Is it hitting it with a hammer? Lol
Expert:  Jay replied 3 months ago.

https://www.youtube.com/watch?v=yy077eLJfXk

Here is a video I made. It's not the best, ***** ***** should help you with your situation and also help you start the car.

Customer: replied 3 months ago.
I hate to do this but it cost more to call. If I end up having to take to a dealer In pretty screwed. Not high on cash at this moment.
Customer: replied 3 months ago.
My man watched your video he did that. It started once and now won't start at all.
Expert:  Jay replied 3 months ago.

If it started once.. and not it's not starting. Then the Steering lock control unit has failed completely and will need to be replaced.

Customer: replied 3 months ago.
Is it hard to do ourselves? Does the entire front need to be removed to get to it?
Customer: replied 3 months ago.
Do you have a video on how to do it?
Expert:  Jay replied 3 months ago.

The steering lock control unit has 2 tamper proof bolts that need to be removed. That is the trickiest part of the whole job

Expert:  Jay replied 3 months ago.

I do not have a video on that. Sorry