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Jay
Jay, Certified Infiniti Technician
Category: Infiniti
Satisfied Customers: 18722
Experience:  20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer
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Car wont start. Key fob works fine, unlocks doors etc. no i

Customer Question

car wont start. Key fob works fine, unlocks doors etc.
JA: Have you checked the fob's battery?
Customer: no i have not, but it will unlock the doors and lock them and the alarm works if you hold it for more than 1 second
JA: What is the model/year of your Infiniti?
Customer: 2009
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: put my foot on the brake and tried to start, it does not do anything
JA: Anything else you want the mechanic to know before I connect you?
Customer: the steering wheel will turn slightly, but it is in the park position
Submitted: 2 months ago.
Category: Infiniti
Expert:  Jay replied 2 months ago.
Hello my name is ***** ***** thank you for your questionIs your steering wheel locked? What model 2009 Infiniti is this?
Customer: replied 2 months ago.
g37, I can turn it, not like it normally is when I shut the car off
Expert:  Jay replied 2 months ago.
If you can turn the wheel with the Car off, you have a bad steering lock control unit
Expert:  Jay replied 2 months ago.
What you can do to get the Car running is to remove the lower panel under the drivers driver's side dash and tap the control unit with a hammer to get it to complete the shut down cycle. Then the Car should start. I have a video on this. Hang on
Expert:  Jay replied 2 months ago.
https://youtu.be/yy077eLJfXk
Expert:  Jay replied 2 months ago.
If you have any more questions on this, please feel free to askThanks Jay