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3pac2222
3pac2222, ASE Certified Technician
Category: Infiniti
Satisfied Customers: 3879
Experience:  ase certify tech
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Thank you! My 2012 ex35 will not start. ALL the lights come

Customer Question

Hello and thank you! My 2012 ex35 will not start. ALL the lights come on, the navigation screen and the radio work but the car simply wont start. I even went and replaced my battery so now it is brand new but still just won't start. Any thoughts?
JA: Have you checked the fuse?
Customer: Which fuse should I check? I can go do that now
JA: Are you fixing your EX35 yourself? What have you tried so far?
Customer: All I have tried is charging the battery and now I've replaced the battery
JA: Anything else you want the mechanic to know before I connect you?
Customer: So far yes, myself
Submitted: 9 months ago.
Category: Infiniti
Expert:  3pac2222 replied 9 months ago.

hi my name is ***** ***** i can help

Expert:  3pac2222 replied 9 months ago.

when you hit the start button do the dash come on then go off when you hit it again .

Customer: replied 9 months ago.
Hi Clif,When I hit the start button, it comes on and yes, if I hit it again, yes it will shut off. It's as if the car is doing EVERYTHING but actually turning on.
Expert:  3pac2222 replied 9 months ago.

do you hear a click when you try to start

Customer: replied 9 months ago.
I hear one click and then, immediatley following the click, all the lights on the dash and screen light up as usual
Expert:  3pac2222 replied 9 months ago.

go you have a bad starter the noise your hearing is the starter motor getting stuck you will have to replace the starter

Expert:  3pac2222 replied 9 months ago.

r u there ?

Expert:  3pac2222 replied 9 months ago.

if you have no more question please rate the service before you go thanks .

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