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Ask Chad Farhat Your Own Question
Chad Farhat
Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
Category: Infiniti
Satisfied Customers: 1260
Experience:  Owner at Carolina auto Service & Sales , 20 years Experience in Foreign & Domestic vehicle
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Top opened fully, drove it and now the top won't close, 2011

Customer Question

Top opened fully, drove it and now the top won't close
JA: What is the model/year of your Infiniti?
Customer: 2011 G37 convertible
JA: Are you fixing your Convertible yourself? What have you tried so far?
Customer: No I haven't tried anything yet...suggestions?
JA: Anything else you want the mechanic to know before I connect you?
Customer: No, it's as simple as the car is not recognizing that I'm attempting to close the roof by pushing the button.
Submitted: 1 month ago.
Category: Infiniti
Expert:  Chad Farhat replied 1 month ago.

Hi, I'm Chad. Welcome to JustAnswer. I'm reviewing your question and I will be posting your reply ASAP.

Expert:  Chad Farhat replied 1 month ago.

we will need a infinity diagnostic scanner or equivalent to reset or reset manual by hand

or you can try below procedure be the easiest .

Master reset Procedure

1- Disconnect Battery Cables ( Negative & Positive Cables )you can use any electrical wires as an extension if cables don't reach

2- Hold cables Together for 60 secs ,then let go

3- Wait 15 minutes

4- Make sure all doors are closed

5- Reconnect battery Cables

6- Lock & unlock the vehicles using the key from driver door side (if you have a key fob with no blade key, just lock & unlock using the key fob buttons)

7- Enter the vehicle and attempt to start

Please let me know

Thank You

Chad Farhat

ASE Certified Technician

Expert:  Chad Farhat replied 1 month ago.

Please let me know if you need anything else on it, just reply back and we will continue

If you are good, Please Kindly Rate Me.

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If you feel I have not been helpful Please DO NOT RATE BAD OR POOR (1 or 2 stars) AND WASTE YOUR MONEY ,You can always ask me again or I can opt out of your question & open it for another expert ,that will provide you with more or better assistance on this issue & you're not wasting your money.
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Thank You
Chad Farhat
ASE Certified Technician

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