How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jay Your Own Question
Jay
Jay, Certified Infiniti Technician
Category: Infiniti
Satisfied Customers: 19065
Experience:  20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer
10181755
Type Your Infiniti Question Here...
Jay is online now
A new question is answered every 9 seconds

I HAVE 2009 INFINITY GX37 AND RADIO WORKS JUST FINE AND THEN

Customer Question

I HAVE 2009 INFINITY GX37 AND RADIO WORKS JUST FINE AND THEN JUST STOPS AND THEN COMES BACK ON. IT SEEMS TO BE GETTING WORSE. I CHECKED THE FUSE AND IT IS FINE
Submitted: 6 months ago.
Category: Infiniti
Customer: replied 6 months ago.
I have been waiting about 4 hours for a response. Is this the norm? MARK
Expert:  Jay replied 6 months ago.

Hello my name is ***** ***** thank you for your question.

Sorry for the delay. I just got online and saw no one has responded to your question.

Do you have Navigation?

Customer: replied 6 months ago.
no
Expert:  Jay replied 6 months ago.

Are you going to be available later this evening around 7:30 pm EST? I will try to walk you through the self diagnostic steps to see if there are any codes in the radio? If the Radio cuts in and out, that is not a fuse issue. If it was a fuse, it would be out and not come on. So I would like to see if there are any codes stored with in the radio.

Let me know

Customer: replied 6 months ago.
Jay
I will not be available at that time but will be available from 5-6:30 EST. I am available now if that helps.
Expert:  Jay replied 6 months ago.

I am currently working, but will do my best to try to respond to you while I am working.

What you want to do is turn the radio and press and hold the settings button and turn the volume knob counter clockwise.

Once you get in to the self diag screen go into configurations and click Error History. DO NOT CLICK ANYTHING ELSE!!!!

Once you go in there, let me know if there are codes stored and let me know what it says.

Customer: replied 6 months ago.
I turned on the car and radio. I pushed down the settings button and turned the volume knob counter clockwise and nothing happened. Remember this a 2009 GX37
Expert:  Jay replied 6 months ago.

Sorry, I meant to say Radio off when you press the settings button and turn the radio knob.

Customer: replied 6 months ago.
ok I did that just now. The info said connection is normal. Please refer to confirmation/adjustment or service manual for more detailed information.
Expert:  Jay replied 6 months ago.
Did you click confirmation/adjustments and select error history
Expert:  Jay replied 6 months ago.
Customer: replied 6 months ago.
H/F connection error 1
Expert:  Jay replied 6 months ago.

Thank you for that.

Has any work been done on the car recently? Did you clear that code out?

Customer: replied 6 months ago.
no work on car lately except for oil changes. No I did not clear the code out
Expert:  Jay replied 6 months ago.

Lets clear that code out and see if that code returns. If you still continue to have issues that indicates there is a internal issue with the radio causing your problem. It would require the radio to be sent out to be repaired or if they have a reman program available they would swap out the radio for you. Radio repairs normally start at 299. Radio exchanges depends. So you would need to check with your local dealer for that. To remove and replace the radio is 1 hour labor.

Do you have any more questions on this?

Customer: replied 6 months ago.
I have done this. Will see I that clears it up. If not I will check with Infinity.
Expert:  Jay replied 6 months ago.

You got it.

If you have any more questions on this, please feel free to ask.

If not, and you are satisfied with my help, please Rate me. That is how I get credit for my work and I hope I have provided you with excellent service.

Thanks Jay!