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Jay, Certified Infiniti Technician
Category: Infiniti
Satisfied Customers: 3600
Experience:  20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer
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Car was accidentally turned off with roof halfway open. Now

Customer Question

Hi. Car was accidentally turned off with roof halfway open. Now the top will not close or open. Is there anything I can do. I am away from home and at least thirty mi Utes away from dealer...
Submitted: 7 months ago.
Category: Infiniti
Expert:  Jay replied 7 months ago.

hello my name is ***** ***** thank you for your question.

Do you have a 10 mm wrench?

Customer: replied 7 months ago.
Expert:  Jay replied 7 months ago.

Disconnect the negative battery cable for 15 mins. Then connect it and start the car and see if the roof returns to normal operation.

Let me know how you make out..

Customer: replied 7 months ago.
Didn't work. I guess I will just try to get dealership or rent a car or something.
Expert:  Jay replied 7 months ago.

If the convertible top is stuck half way, it will need to be towed or driven slowly to the dealer if it's close.

How far if your local dealer?

Customer: replied 7 months ago.
Over 30 minutes. A friend is going to help me on Monday.
Expert:  Jay replied 7 months ago.

these tops you can only operate manually with a scanner. Some times a hard reset will get them to work again.

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