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Jay, Certified Infiniti Technician
Category: Infiniti
Satisfied Customers: 3385
Experience:  20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer
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The top is stuck mid open and won't move because the "truck

Customer Question

The top is stuck mid open and won't move because the "truck is open"
JA: What is the model/year of your Infiniti?
Customer: 09 g37
JA: What year is your G37?
Customer: 09
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: yes, lots of online solutions
JA: Anything else you think the mechanic should know?
Customer: no
Submitted: 2 months ago.
Category: Infiniti
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 2 months ago.
Expert:  Chad Farhat replied 2 months ago.

Hi, I'm Chad ,Welcome To JustAnswer, I'm reviewing your question and I will be be posting a replay ASAP

Expert:  Chad Farhat replied 2 months ago.

you mean your trunk is open ? and convertible top is stuck midway .

if the top stop in middle of the sequence it will stop, usually closing trunk and removing key and reinserting , should rest it , if there is not a malfunction in any of the top components

if key dont work try below reset , now none worked you will need car scanned and retrieve codes , there is a manual closing sequence in case none worked and you need to close it lets try that first

Master reset Procedure

1- Disconnect Battery Cables ( Negative & Positive Cables )

2- Hold cables Together for 20 secs ,then let go

3- Wait 10 minutes

4- Make sure all doors are closed

5- Reconnect battery Cables

6- Lock & unlock the vehicles using the key from driver door side (if you have a key fob with no blade key, just lock & unlock using the key fob buttons)

7- Enter the vehicle and attempt to start

Please let me know

Thank You

Chad Farhat

ASE Certified Technician

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