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sprinkles08, ASE Certified Technician
Category: Infiniti
Satisfied Customers: 21436
Experience:  ASE Master and Advanced level certified. Factory trained with 15 years dealership experience
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Security malfunction key want start car, They will turn on

Customer Question

Security malfunction key want start car
JA: Will the headlights turn on? Is the battery fully charged?
Customer: They will turn on if I have cables on
JA: What is the model/year of your Infiniti?
Customer: 2011 m37x
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: I'm hoping to fix myself it shows a key system
JA: Anything else you think the mechanic should know?
Customer: How do I get to nxt step
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Infiniti Mechanic about your situation and then connect you two.
Submitted: 3 months ago.
Category: Infiniti
Expert:  sprinkles08 replied 3 months ago.

Hello and welcome to JustAnswer!

If the headlamps only come on with jumper cables in place then you have a dead battery or a connection issue at the battery. If the terminals are clean and tight then what you'll need to do is either swap in a known good battery or have this battery load tested. If it's testing you'll either find that it's low and needs extensive charging or it has failed. If it's the original battery it is definitely near the end of it's expected life at six years old.

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