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Jay
Jay, Certified Infiniti Technician
Category: Infiniti
Satisfied Customers: 18703
Experience:  20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer
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I have a 2008 Infiniti ex35 that won't start. Stuck on lock

Customer Question

Hi I have a 2008 Infiniti ex35 that won't start. Stuck on lock position
Submitted: 1 year ago.
Category: Infiniti
Expert:  Jay replied 1 year ago.

Hi, My name is*****'m happy to help you. During our conversation, I may be presenting you with different things to try, and ask you some Questions to get a better understand of the issue so I can answer your question properly. So stick with me to the end, and I am sure we should be able to get this issue resolved for you!

When you press the start button what is the car doing?

Customer: replied 1 year ago.
Nothing. The lock light on the button comes on.
Expert:  Jay replied 1 year ago.

If you turn the head lights on do they come on?

Customer: replied 1 year ago.
Expert:  Jay replied 1 year ago.

Did you try inserting the remote into the remote slot and see if it would start?

Customer: replied 1 year ago.
I did that too. Nothing. I'm thinking it's the steering lock control
Expert:  Jay replied 1 year ago.

Is the steering wheel locked?

Customer: replied 1 year ago.
You can move it about a inch or so both directions
Expert:  Jay replied 1 year ago.

Then it's not the steering lock, cause it sounds like it's locked.

Did you try jump starting the car?

Customer: replied 1 year ago.
Not yet battery seems fine
Expert:  Jay replied 1 year ago.

The Starting system is the biggest drain on the battery. I would attempt to jump start the car and see if you get more signs of life and see if it starts.

Give that a try and let me know..

Customer: replied 1 year ago.
Ok
Expert:  Jay replied 1 year ago.

ok.. Let me know;

Customer: replied 1 year ago.
Weird it works now. Thx
Expert:  Jay replied 1 year ago.

Your welcome and thank you for using JustAnswer.com

Don't forget to Rate me if your Satisfied with my help. I hope I have provided you with Excellent Service

Thanks Jay!