How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jay Your Own Question
Jay
Jay, Certified Infiniti Technician
Category: Infiniti
Satisfied Customers: 18705
Experience:  20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer
10181755
Type Your Infiniti Question Here...
Jay is online now
A new question is answered every 9 seconds

The center console controls do not work. Radio, AC etc.

Customer Question

The center console controls do not work. Radio, AC etc.
Submitted: 1 year ago.
Category: Infiniti
Expert:  Jay replied 1 year ago.

Hi, My name is*****'m happy to help you. During our conversation, I may be presenting you with different things to try, and ask you some Questions to get a better understand of the issue so I can answer your question properly. So stick with me to the end, and I am sure we should be able to get this issue resolved for you!

Does the radio work from the steering wheel?

Customer: replied 1 year ago.
No sir
Expert:  Jay replied 1 year ago.

Then your Radio is the problem. The radio actually powers the front panel known as the printed circuit board. Once that is powered by the radio, it powers up the Air controller.

What I normally like to recommend to customers when this type of thing happens is to remove the radio and get a radio install kit and install a after market radio. This way the cost is cheaper than replacing the radio and you will avoid any future issues with the printed circuit board. When you get this after market radio install kit. It eliminates the printed circuit board and then you can select any type of radio you like. One that has more up to date features, such as Bluetooth, USB or IPod. To repair the radio you would be looking at a cost of around 499 or more to repair. That doesn't include labor. The radio install kit and depending on the radio you pick could be cheaper. That is why I recommend it.

Here is a few links showing the radio install kit, and what a after market radio's look like in your car.

https://dl.dropboxusercontent.com/u/105565483/g35%20after%20market%20Radio%20kit%2003%2004.jpg

https://dl.dropboxusercontent.com/u/105565483/G35%20after%20market%20radio%20installed.jpg

https://dl.dropboxusercontent.com/u/105565483/G%20Radio.jpg

If you have any more questions on this, please feel free to ask.

If not, and you're satisfied with my help, please Rate me. I hope I have provided you with Excellent Service.

Thanks Jay!