New Zealand Law
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It seems unusual that the children have been taken away if she has been looking after the children for the last five years. She needs to see a lawyer as a matter of urgency to file an application in response. Normally parenting and contact issues are first dealt with by FDR mediation. If she has not been through mediation, and this is come out of the blue, then she urgently needs to see a lawyer and apply for legal aid to investigate what has happened and to start the contact procedure. If you need some names of lawyers I can make some suggestions if you confirm your suburb