New Zealand Law
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Normally it is the parents of the child who have the children in their care. As you will know, this is affected sometimes by parenting agreements and sometimes by orders from the Family Court. If you have filed an application for parenting orders, it should have been dealt with within two years but sometimes these take longer. It would help me if you confirm if you have a lawyer, and where the children are, and what the parents are saying.
Have you actually made an application for parenting orders? Without parenting orders, you cannot pick up the children unless the parents consent. If you have a parenting order which says the children should be with you, then you cannot lift the children. I should explain that the family Court uses the term "parenting order" rather than custody. Often parenting orders share parenting responsibilities rather than say the children should be with one person or parents