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Chris The Lawyer
Chris The Lawyer, Lawyer
Category: New Zealand Law
Satisfied Customers: 22303
Experience:  37 years qualified as a lawyer; LLB, MMgt and FAMINZ.
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Does a Warranty for one year mean your purchase is covered

Customer Question

Does a Warranty for one year mean your purchase is covered for normal failure requiring repair
Submitted: 2 months ago.
Category: New Zealand Law
Expert:  Chris The Lawyer replied 2 months ago.

That is correct, although your rights under the Consumer Guarantees Act are almost always stronger than under a warranty. That is only available to a consumer and not to a commercial purchase. But if you are a consumer buying from a retailer or manufacturer, then the act applies with a presumption that goods are fit for purpose. This lasts longer than the warranty for one year, and last for the normal life of the purchase

Customer: replied 2 months ago.
I have already signed the Warranty which only covers $2000 and requires $150 excess for each application, total of 3.
Signed last saturday 2.10.16 can I now change my mind and stay with Consumers Act
Expert:  Chris The Lawyer replied 2 months ago.

In fact they cannot contract out of the Consumer Guarantees Act, and it is something of a rip-off if they charge you for a warranty, when you have the right to get something repaired under the warranty in the act.

Expert:  Chris The Lawyer replied 2 months ago.

Any warranty under the act is not restricted to an amount or an excess.

Expert:  Chris The Lawyer replied 2 months ago.

It would be helpful if you advise the item you purchased

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