New Zealand Law
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I would suggest perhaps drafting a statement which you can prepare as a statutory declaration. You could outline that you were expecting the papers at a particular time, and that you check your mail regularly, but that nothing arrived. After that, and you have put this on statutory declaration form, then send this to the returning officer.
There is no particular form required for a statutory declaration, except that it will start off with a statement like
"I, (insert name occupation and address) solemnly and sincerely ***** *****:-
Declared at (location) this (insert date) before me:-
Solicitor/Justice of the peace/Court Registrar