New Zealand Law
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You can make a claim to the Disputes Tribunal although you also have an alternative of going to the TDR which is the Telecommunications Dispute Resolution service and you can find them here http://www.tdr.org.nz/. You will need to check to see if your telecommunications company is a member of the scheme, but if they are then you can use this service. Your claim is about contract, and whether the company has performed the terms of the contract and their promises. The Consumer Guarantees Act does not apply to business users, but nonetheless if someone makes promises about a contract, and does not perform, then you can claim for any damages which are caused by the breaches of contract.